We accept all major credit cards, although PayPal is the preferred method of payment. Payment is due within 2 business days after the auction/item is ended.

Your package will typically ship within 1-2 business days after payment has been received and completely processed. In order to ensure we adhere to our company’s protocol, we will typically ship only to confirmed addresses – items may not be shipped or shipment may be delayed to an unconfirmed address as we take the necessary steps to properly understand the situation.

If you item qualifies for free shipping (see above), we will ship via USPS Priority mail to the entire United States of America. Otherwise, please see the table below for our shipping rates/options. For combined shipping, please contact us for special rates and additional possible savings.

We will provide applicable tracking information once item(s) have been shipped. See carrier website for estimated timing.

International customers: Extra import duty may apply upon delivery (varies by country).

If you are not satisfied with your purchase, we offer a Customer-Friendly return policy. Details are as follows:

• Item(s) must be returned within 30 days after receipt.
• Item(s) must be returned in its original condition and set with labels, tags, etc. attached.
• Returns will NOT be accepted if item(s) is worn, damaged or altered.
• Shipping and handling charges will NOT be refunded.
• Buyer is responsible for all shipping costs associated with exchange/return.
• Refund will be made within 7 to 10 business days after returned item(s) is received

If you have any questions, please feel free to contact us at any time! We pride ourselves on our customer service and guarantee that you’ll find us to be quick and reliable! We appreciate your business and hope you’ve enjoyed shopping at Fashion House Inc!